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Can we guarantee that your products will always work when they arrive?

Despite our best efforts to alleviate this problem by testing hardware such as servers, laptops and desktops (where requested) prior to delivery, invariably there will be occasions when products ordered from IT Corporation do not work correctly on receipt.

Dead On Arrival (DOA) fault queries reported to IT Corporation will be logged with the particular manufacturer or supplier quickly and efficiently by our in-house help desk who will then follow through the matter until resolved. On authorisation, we will arrange for the failed item to be replaced as soon as is feasibly possible and the faulty unit collected and returned.

Although IT Corporation has no obligation to do so (most manufacturers expect to process warranty calls direct from end users), products purchased from us that develop faults after a period of use can also be logged with us.

Our help desk will promptly ascertain whether the item is covered by its manufacturer’s warranty, and if so will process the warranty call on your behalf with the vendor concerned.  Where items are found to be outside of their manufacturer’s warranty period, we will endeavour to provide you with an out-of-warranty repair option. We will always keep you updated with progress.

Occasionally, the relevant warranty entitlement requires the goods to be returned to the manufacturer for repair. In these instances we will arrange for the item to be collected from you and sent to the designated repair centre.

Although we cannot guarantee that problems will not occur with items purchased from IT Corporation, we can guarantee that we will always be here to help. The handling, processing and resolution of problems is where a company really shows its true colours, and is an area in which we greatly distinguish ourselves from our competitors.