Poor Servants of the Mother of God (PSMG) is a charitable organisation working out of a number of locations throughout the UK. We initially approached IT Corporation, who were highly recommended to us by a trusted associate, as we needed help embracing a better way to use IT to help make our work more efficient and to enable better collaboration throughout the charity.
Following an extensive tender process, Commonwealth Secretariat awarded IT Corporation the contract to supply and manage our Tech Refresh (End User Computing) project, which required the supply of a combination over of over 400 desktops and laptops of differing specifications, plus the associated number of monitors and accessories
Barber Young Burton & Rind solicitors decided to investigate a move to a cloud-based IT service as an alternative to having to replace our ageing in-house hardware and software systems and the overhead of maintaining them. The fully-managed cloud service proposed and delivered by IT Corporation provided all the functionality we required on a cost-efficient basis.
Alston Gayler engaged IT Corporation to provide a solution to consolidate our various systems and applications spread across our ageing hardware platforms. Compared to other companies we talked to, we felt that IT Corporation had best understood our needs and proposed a solution that was the best fit for our organisation.
Eton College approached a few different companies to review our Microsoft licensing position and strategy for the school. Our key requirement was to ensure that we maintained compliance for servers, end user devices and application software. We also wished to obtain best value for money and utilise the various benefits for all of our users, staff and pupils alike.
Traditional Help Desk
IT Corporation offers comprehensive help desk and support services from our Central London offices. We do not employ call loggers or non-technical staff on our help desk, which means that when you call for help you will get through to one of our highly skilled technical staff straight away.
Support calls are logged on our in-house systems, and one of our engineers will begin working to resolve your problem as soon as possible, beginning with some traditional diagnosis over the phone.
Our engineers will also be able to effectively communicate with you and your company’s staff. Our recruitment process focuses as much on interpersonal and communication skills as it does on technical ability. This approach is imperative to enable IT Corporation to provide the superior IT support customer experience that we do.
All of your support incidents will be responded to within 1-hour. Unlike many competitors, we do not work to a tiered-response service level of 1, 2, 4, 8 hours etc based on a potentially arbitrary assignment of how severe your issue is judged to be.⏎ BACK