Poor Servants of the Mother of God (PSMG) is a charitable organisation working out of a number of locations throughout the UK. We initially approached IT Corporation, who were highly recommended to us by a trusted associate, as we needed help embracing a better way to use IT to help make our work more efficient and to enable better collaboration throughout the charity.
Following an extensive tender process, Commonwealth Secretariat awarded IT Corporation the contract to supply and manage our Tech Refresh (End User Computing) project, which required the supply of a combination over of over 400 desktops and laptops of differing specifications, plus the associated number of monitors and accessories
Barber Young Burton & Rind solicitors decided to investigate a move to a cloud-based IT service as an alternative to having to replace our ageing in-house hardware and software systems and the overhead of maintaining them. The fully-managed cloud service proposed and delivered by IT Corporation provided all the functionality we required on a cost-efficient basis.
Alston Gayler engaged IT Corporation to provide a solution to consolidate our various systems and applications spread across our ageing hardware platforms. Compared to other companies we talked to, we felt that IT Corporation had best understood our needs and proposed a solution that was the best fit for our organisation.
Eton College approached a few different companies to review our Microsoft licensing position and strategy for the school. Our key requirement was to ensure that we maintained compliance for servers, end user devices and application software. We also wished to obtain best value for money and utilise the various benefits for all of our users, staff and pupils alike.
Pick and choose from the following options:
|Unlimited telephone/remote support||Guaranteed on-site response|
|24/7 infrastructure monitoring||Scheduled on-site maintenance visits|
|Hardware break/fix services||On-site cover for IT staff absence|
Our support packages are always tailored to meet the specific needs of your business rather than just offering you predefined options. We will engage with you to understand which elements of our support services and structures may work best for you, based on our many years of experience of supporting numerous different types of organisations both large and small; will listen to your feedback; and will then follow up with a detailed proposal document to meet those requirements.
On being awarded your support contract, a free-of-charge site visit will take place, with a minimum of two engineers to gain familiarisation with your site,staff and IT infrastructure, and to carry out a hardware asset audit which will be logged into our help desk to enable an efficient support and incident tracking system. We will also manage the status of vendor hardware warranty and software maintenance and notify you prior to any expiration thereof, and offer you any extension or renewal options available.
These engineers will also act as your primary contacts for telephone and remote support and any scheduled or support-related site visits.
Implementing this kind of process relieves the obvious potential consequences of reliance on a specific single engineer (which you may get from a one-man-band support arrangement) whilst maintaining a close working relationship with a smaller number of engineers who are familiar with your site and your staff, offering you the associated benefits that this kind of arrangement brings.
This enables us to provide a consistent and superior support service over competitors who may dispatch to site – or connect you through to – any number of individuals from a large pool of resources who may have no previous experience whatsoever with your site, infrastructure or staff.⏎ BACK