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On-Site Support

Our support services also extend to on-site presence, either as a result of problem escalation where a hands-on approach is the only way to resolve an issue, or as part of a pre-planned maintenance routine designed to minimise potential downtime and ensure the smooth running of your computer systems.

Scheduled to suit your specific requirements and size of infrastructure, pre-planned maintenance visits assist with the smooth running of systems by ensuring that areas such as anti-virus signatures and operating system software updates, patches and enhancements are regularly addressed. They also offer your users the chance to have one-to-one direct access to our skilled engineers to be assisted with a problem or advised on an area of software about which the user has not had the time to contact the help desk, decided the issue was not urgent enough to warrant logging a call, or simply preferred to discuss face-to-face.

This personal hands-on approach is all part of our customer service ethos, which runs through every area of IT Corporation.