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Hold the line: Is Teams Phone a must-have add-on for your Microsoft stack?

With over 270 million active monthly users, Microsoft Teams has become a ubiquitous tool for remote and hybrid work environments. Its seamless integration with the broader Microsoft 365 ecosystem combined with the platform’s versatility has enabled organisations to stay connected and productive, even in the new era of remote working.  

Teams Phone is a cloud-based business phone system that allows users to make and receive calls, transfer calls, set up conference calls, and access advanced telephony features – all within the Teams application. This add-on is gaining interest given the upcoming PTSN switch-off, which will undoubtedly force businesses to re-assess their telephone requirements. That aside, Teams Phone does boast an array of impressive benefits, including: 

Unified Communications 

Teams Phone seamlessly integrates with other Microsoft 365 services like email, calendars, and file sharing. This allows your employees to access all their communication tools in one central location, improving productivity and collaboration. 

Flexible and Scalable 

As a cloud-based solution, there’s no need for on-premises hardware or infrastructure. This makes it easy to scale up or down as your business needs change, without costly equipment upgrades or maintenance. 

Improved Mobility 

Employees can make and receive calls from anywhere using their computer, smartphone, or tablet. This allows them to stay connected and productive whether they are in the office, at home, or on the go. 

Enhanced Customer Experience 

Teams Phone offers a range of advanced call handling features, such as auto-attendant, call queues, and call recording. These features can help you provide a more professional and efficient customer service experience. 

Cost Savings 

Compared to traditional on-premises phone systems, Teams Phone can offer significant cost savings. There are no upfront hardware costs, and the per-user pricing model scales with your business needs. 

Improved Collaboration 

By integrating with other Microsoft 365 applications, Teams Phone can enhance collaboration within your organisation. Users can easily schedule and join conference calls, share screens, and collaborate on documents during calls. 

Seamless Transition 

Microsoft Teams Phone is designed to be easily deployed and integrated with your existing Microsoft 365 environment. This can make the transition from a traditional phone system much smoother and less disruptive to your business operations. 

It’s certainly a nifty add-on, but does your business need it? And what should you do to prepare? Aside from evaluating your existing phone system, call volume, and user requirements to determine if Teams Phone is the right solution for your business, it’s also essential you work with Microsoft or a certified partner to provision the necessary phone numbers, assign licenses to users, and configure any advanced call handling features – the team at IT Corporation are here when you’re ready! 

Once you’re all set up, it’s also important you provide comprehensive training to your employees on how to use the various Teams Phone features, such as making and receiving calls, transferring calls, and setting up conference calls. It’s also important to monitor the performance of your Teams Phone system and make any necessary adjustments to ensure optimal call quality and user experience. 

Make the call 

By implementing Microsoft Teams Phone, businesses can improve their communication, collaboration, and customer service, all while reducing costs and increasing mobility. With its seamless integration with the broader Microsoft 365 ecosystem, Teams Phone can be a powerful tool to help your business thrive in the modern, digital-first landscape. 

Get in touch with the team at IT Corporation and see how your business can benefit from Microsoft Teams’ array of add-ons, including Teams Phone.