IT Corporation offers comprehensive help desk and support services from our Central London offices. We do not employ call loggers or non-technical staff on our help desk, which means that when you call for help you will get through to one of our highly skilled technical staff straight away.
Support calls are logged on our in-house systems, and one of our engineers will begin working to resolve your problem as soon as possible, beginning with some traditional diagnosis over the phone.
Our engineers will also be able to effectively communicate with you and your company’s staff. Our recruitment process focuses as much on interpersonal and communication skills as it does on technical ability. This approach is imperative to enable IT Corporation to provide the superior IT support customer experience that we do.
All of your support incidents will be responded to within 1-hour. Unlike many competitors, we do not work to a tiered-response service level of 1, 2, 4, 8 hours etc based on a potentially arbitrary assignment of how severe your issue is judged to be.